Privacy Policy 9kup

Information We Collect

9kup collects various categories of personal information to enable us to provide safe, efficient and responsible online gaming services to Malaysian players. The information collected includes:

• Identity Information: full name, date of birth, identification card number (MyKad or passport), residential address, mobile phone number, and email address.
• Account Information: the username you choose, your password stored in encrypted form, account security details and login activity records.
• Financial Information: details of payment methods used such as Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost, ShopeePay, and crypto wallet addresses for USDT, BTC or ETH. We do not store credit or debit card information directly.
• Transaction Records: deposit history, withdrawals, betting activity and all financial transactions associated with your account.
• Technical Data: IP address, device type, operating system, web browser used, cookie data, and information about how you interact with the 9kup website.
• Communication Records: copies of all your interactions with our customer support team, including live chat sessions and emails.

Purpose of Data Collection and Processing

9kup processes your personal information for the following legitimate and necessary purposes in delivering our services:

• Identity Verification and Account Registration: to ensure you meet the minimum age requirement of 21 years and are eligible to use the 9kup platform in accordance with responsible gambling guidelines.
• Contract Fulfilment: to process deposits, withdrawals, bonus credits including a 100% welcome bonus of up to RM1,000, and all other related financial transactions.
• Fraud and Money Laundering Prevention: to monitor suspicious activity and comply with anti-money laundering (AML) and Know Your Customer (KYC) requirements.
• Service Improvement: to analyse usage patterns and improve the overall user experience on the 9kup platform.
• Service Communications: to send important account-related information, security updates, and required transaction notifications.
• Customer Support: to enable our 24/7 support team to provide effective assistance in Malay and English.
• Regulatory Compliance: to meet legal obligations and international licensing requirements under which 9kup operates.

Sharing Information with Third Parties

9kup does not sell, rent or disclose your personal information to third parties without your consent, except in the following circumstances:

• Payment Service Providers: information required to process financial transactions is shared with legitimate payment providers such as Touch 'n Go operators, DuitNow, FPX platforms and our crypto payment partners. All these parties are bound by strict confidentiality agreements.
• Licensed Game Providers: usernames and game-related information may be shared with our licensed game providers for the purpose of running game sessions.
• Regulatory Authorities: information may be disclosed when required by law, court order, or relevant regulatory bodies in the context of our international licensing.
• Fraud Detection: data may be shared with identity verification agencies or fraud prevention services to protect the interests of all players.

Data Security and Technical Protection

9kup implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or disclosure:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Multi-layered firewall systems and real-time intrusion detection.
• Two-factor authentication (2FA) as an additional security layer for your account.
• Password storage using strong hashing algorithms — we cannot view your password in its original form.
• Regular security audits by independent cybersecurity experts.
• A clear incident response plan and data breach notification procedures that comply with regulatory requirements.

Although we take all reasonable steps to protect your data, no system is completely free of risk. You are also responsible for keeping your account login credentials confidential.

Cookies and Similar Tracking Technologies

9kup uses cookies and similar technologies to improve the functionality and performance of our platform. There are several types of cookies we use:

• Essential Cookies: required for basic website operations, including login session authentication and security preferences. These cookies cannot be disabled.
• Performance Cookies: help us understand how visitors interact with our website, allowing us to identify areas that need improvement.
• Functional Cookies: store your preferences such as language, display settings and game preferences to provide a more personalised experience.
• Marketing Cookies: used to deliver relevant promotional content. You can manage these cookie settings through your web browser settings.

You can control or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the 9kup platform.

Your Rights Regarding Personal Data

As a 9kup user, you have the following rights concerning your personal data. To exercise any of these rights, please contact our support team:

• Right of Access: you have the right to obtain a copy of the personal data we hold about you.
• Right to Rectification: you have the right to request correction of any information that is inaccurate or incomplete.
• Right to Erasure: in certain circumstances, you may request that we delete your personal data, subject to our data retention obligations.
• Right to Restriction of Processing: you may request that we limit how we use your data in certain situations.
• Right to Data Portability: you have the right to receive your personal data in a structured, machine-readable format.
• Right to Object: you may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.

Data Retention Period

9kup only retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by law and licensing requirements:

• Active Account Data: retained for as long as your account remains active and for a reasonable period after account closure.
• Financial and Transaction Records: retained in accordance with legal requirements relating to financial recordkeeping and anti-money laundering.
• Support Communication Records: retained for reference and service quality control purposes.
• Technical Log Data: retained for a limited period sufficient for security and fraud detection purposes.

When data is no longer needed, it will be deleted or anonymised securely in accordance with industry best practices.

Cross-Border Data Transfers

As 9kup operates under an international licence, your personal data may be processed or stored on servers located outside Malaysia. In such cases, we ensure that these data transfers are carried out with adequate safeguards through:

• Data transfer agreements that comply with internationally recognised data protection standards.
• Standard contractual clauses that bind our service providers to equivalent security standards.
• Regular assessments of risks associated with cross-border data transfers.

Policy Regarding Minors

The 9kup platform is exclusively for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21. Age verification is part of our mandatory KYC procedure.

Changes to This Privacy Policy

9kup reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When material changes are made:

• The "Updated" date at the top of this policy will be changed to reflect the latest update date.
• Notifications via email or in-platform notices will be sent to registered players for changes that materially affect their privacy rights.
• You are encouraged to review this policy periodically to ensure you are always aware of our current privacy practices.

Continued use of the 9kup platform after changes take effect will be considered your acceptance of the updated terms.

How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• 24/7 Live Chat: available directly within the 9kup platform for immediate assistance in Malay and English.
• Email: [email protected] — for written enquiries requiring a detailed response.

We will endeavour to respond to all legitimate data-related enquiries within a reasonable time. For formal data rights requests, please clearly state the type of request and your account details (without disclosing your password) so we can process your request promptly and accurately.